Terms & Conditions
Your booking should be made using our booking form and can only be regarded as accepted when you receive written confirmation from us and you have paid an initial payment, which has been processed and cleared. You will receive a letter confirming your booking, if there is a balance left to pay on your booking it must received by us no later than eight weeks before the beginning of your holiday together with your damage deposit of £100. In the event of a visitor cancelling and if the property cannot be re-let you will have to pay the whole quoted price for the period booked, and therefore it is recommended that visitors have their own travel insurance.
NOTE: Non-payment by the due date will be treated as a cancellation and the property may be re-let without reference to the applicant.
We reserve the right to amend prices advertised at our discretion.
OCCUPYING THE PROPERTY
The property is available for occupation from 4.00 pm on the first day of your booking and must be vacated by 10.00 am on the last day. The owner shall permit you and the members of your party as named on the booking form only (and no-one else) to occupy the property for holiday purposes only. For the avoidance of doubt, the number of people in the property must at no time exceed the amount of people we have stated the property ‘sleeps’. No one other than those named on the booking form may sleep at the property.
The owner reserves the right to refuse entry to the entire party or ask the party to leave without compensation should the tenant part with or share possession of the property except with those named on the booking form.
If you commit a serious breach of these Terms and Condition the owner will have the rights to terminate your booking and, if you are already at the property, the owner may require you to vacate it at once. A serious breach may include failure to comply with the rules of the property or where your behaviour, or that of your guests’ behaviour, is likely to have an adverse effect upon those staying or living nearby the property. If you or your guests’ behaviour has made the possibility of your stay continuing untenable, you may be asked to leave immediately. Unless we are able to find someone else to rent the cottage for the remaining period, no refund of the fees you have paid will be returnable to you.
The tenant must permit the owner reasonable access to the property to affect emergency maintenance or resolve problems.
You must leave the property clean and in good order as you found it. You will be responsible for any breakages. We shall be entitled to claim from the damage deposit the cost of remedying any breach of these obligations together with the cost of any service or goods provided to or for you and for which you have not paid. The amount of the damage deposit may vary.
Breakages and damage should be reported to the housekeeper prior to vacating the property.
If you have arranged with the owner to bring your dog/dogs, please ensure that you clean up after them and leave the outside space dog mess free!
The damage deposit will be refunded to you if due within one week after your stay. In any other circumstances the balance after any deductions will be sent to you in due course, once final amounts owing have been established. Exceptional cleaning will be charged for.
The description of the property is believed to be true and accurate, whilst all efforts have been made to ensure the descriptions and other information given to you are accurate, we cannot be held responsible for errors contained in websites or leaflets, or of any misdescription. In any event you acknowledge that differences may arise between the photographs, illustrations, tariff and descriptions and described on website or leaflet and the actual property.
If you have any difficulties please immediately notify the housekeeper in the first instance. Due to the difficulties in investigating the validity of any complaint once you have departed from the cottage, please notify promptly (before the end of your holiday) and every endeavour will be made to put it right. Consideration must be made for any repairs, electrical, plumbing over weekends and bank holidays. Under no circumstances will complaints be considered after departure from the property.
UNAVAILABILITY OF PROPERTY
A booking may be cancelled if the property becomes unavailable for reason beyond our control. Examples of such may include flooding, fire, and other significant damage to the property or failure of utility services to the property. If this happens we will refund you any sums you have paid, but we shall not have any other liability to you.
It is your responsibility (the holiday maker) to ensure that you have adequate holiday insurance, for instances of losses due to cancellation or difficulties in travel, accidents or injuries, theft of personal possessions etc. No liability is accepted by the owner for any accident or injury suffered by you (the holiday maker) during the period of your rental and occupation of the property.
The parents of children are responsible for the supervision and safety of their children whilst at the property and whilst using the facilities, for example garden, play equipment etc.